Lead Customer Support Manager (German, English)
Seniority
Team Lead
Location
Vilnius
Valid until
2021-07-31
Position salary
3300- 5000 Eur gross monthly
Languages required
DE (C1), EN (C1)
Skills
Customer Support 2 yrs. (required)
Communication Skills 2 yrs. (required)
Team Leadership 2 yrs.
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Employees in Lithuania
50
Job offers
9
Established in Lithuania
2007

With Trafi for Business, we’re simplifying the way employees move and helping the companies to reduce their carbon footprint.

Our intelligent, flexible and intermodal mobility solution for corporate clients comes at exactly the right time. Trafi for Business isn't only an attractive, beneficial option for employees that increases their retention: it's also an easy way to reduce a company's carbon footprint and bring more flexibility to rapidly changing workplaces.

We are looking for a Lead Customer Support Manager to establish top-notch customer support to our Trafi for Business clients.

Responsibilities

  • Build and lead customer support department
  • Respond to customer inqueries in a timely and accurate manner
  • Take ownership of customers issues and follow problems through to resolution
  • Develop and improve customer support procedures, policies and standards
  • Recruit, mentor and develop customer support managers and nurture an environment where they can excel through encouragement and empowerment


Requirements

  • 1+ years of customer support, account management, or related experience in the technology industry
  • Strong written and verbal communication skills in English, German and Lithuanian (other language skills are a plus) - You are an effective communicator and listener, and you adapt easily to varied communication methods
  • Excellent interpersonal skills - You establish trust and effective working relationships with internal and external stakeholders
  • Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
  • Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another
  • Strategic problem-solving skills - You can leverage multiple resources to inform and support critical decisions
  • Excellent organization - You effectively prioritize work to target the highest-impact issues first
  • Optimism - You are motivated by a challenge, and you approach problems with a positive attitude
  • Desire to learn - You’re a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
  • High flexibility - When the only constant is change, you’re ready to roll with the punches


Benefits

  • This position's salary range is 3300-5000 Eur gross per month
  • Stock options package - we believe that every employee should be a company owner
  • Private health insurance (1500 Eur 100% compensation for ambulatory treatment and diagnostics; 260 Eur free spending credit)
  • Office parking or 50 Eur monthly Trafi app allowance for public transport tickets
  • Budget to enhance your remote work experience, e.g. to buy some furniture
  • Budget for your learning and development
  • Option to transfer part of the salary to the pension fund
  • Yearly bonus up to 25% from base salary, depending on annual company results
  • Access to Mindletic - emotional health support
  • Trafi is a remote-first company. However, we have offices in Vilnius, Berlin, Paris, and London where you are most welcome (subject to lockdowns of course)


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