Customer Service Specialist (Dutch)
Seniority
Specialist
Location
Vilnius
Valid until
2021-06-25
Position salary
1800 Eur gross monthly
Languages required
EN (C1), NL (C1)
Skills
Customer Experience 1 yrs.
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Employees in Lithuania
271
Job offers
5
Established in Lithuania
2018

Customer Service Specialist (Dutch)

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Yara fosters an open culture of diversity and inclusion that promotes the safety and integrity of our employees, business partners, and society at large.

European Business Service Center is an important milestone in the modernization of the company’s operating model in Europe

Responsibilities

  • Build and maintain relations with internal and external customers 
  • Together with the team develop and implement solutions to increase customer satisfaction
  • Focus on the customer: communicate solutions and follow up on daily tasks
  • Deliver all orders to colleagues in Transport Management
  • Manage billing documents, return and diversion cases
  • Be a role model of Yara’s culture where health, environment, safety and quality are a top priority

You Are

  • Fluent/native in English and Dutch
  • Relationship builder 
  • Excellent communicator
  • Supportive team player
  • Result-oriented 
  • Consistent performer 
  • Preferably experienced in Customer Service or Supply Chain
  • Based in Vilnius or willing to relocate

We offer

  • Diverse team
  • Remote work option
  • Development and career progression
  • Continuous improvement culture
  • Team building events 
  • Health insurance from day one
  • Eco-friendly office with game room, fruits, tea and coffee


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