Technical Customer Support Manager
Seniority
Junior specialist
Location
Remote job
Valid until
2021-06-06
Position salary
1610 Eur gross monthly
Languages required
EN
Save Saved
Employees in Lithuania
70
Job offers
10
Established in Lithuania
2014

If you are hungry for success, you know how to add value to your clients, you have a previous track record to prove it, and want to be a part of something big, let’s talk!

RESPONSIBILITIES

  • Answer customers’ technical inquiries
  • Remotely monitor our customer’s events.
  • Provide technical support to our customers and interpreters during events.
  • Take part in developing existing and new custom technical solutions.
  • Provide training to our colleagues, customers, and interpreters on how to use our software.
  • Help us to onboard new customers.


REQUIREMENTS

  • Proven working experience in IT technical support field.
  • Orientation towards finding a solution for every possible situation.
  • Advanced knowledge of computer networks, Windows and -Mac operating systems.
  • Experience in technical audio and video support would be an advantage.
  • Speaking, writing and reading in English on a technical proficiency level.
  • Ability to work shifts.
  • Ability to work weekends, when necessary (planned in advance)
  • IT Service Desk/Help Desk experience preferred.
  • Understanding that positive customer experience is the key to company’s success.


WHAT WE OFFER

  • Exciting fast-paced global environment (hey, the company is shifting the global market!)
  • Besides office in Vilnius old town (as soon as a pandemic is over), an option to stay in our workspace and living space in Klaipeda (spend your summers there if you want!)
  • An awesome international team to work with and the chance to bring our exciting technologies to the market.
  • Possibility to work remotely.


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