Technical Client Support Specialist (Spanish)
Seniority
Junior specialist
Location
Vilnius
Valid until
2021-04-30
Position salary
1552-1852 Eur gross monthly
Languages required
EN, ES
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Employees in Lithuania
180
Job offers
9
Established in Lithuania
2015

Essential Duties and Responsibilities:

  • Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat 
  • Understand our client needs, expectations and assist in order to achieve resolution
  • Provide excellent customer service by making sure that our clients don’t have outstanding issues

Requirements:

  • Proficient written/spoken English and Spanish is a must
  • Ability to work evening and night shifts
  • Basic IT and Networking knowledge
  • Help desk experience OR Customer Service experience (either face to face or in a support centre) is highly preferred
  • College degree in Computer Science / IT related field or Networking is a plus 

Why Revel?

  • We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
  • We love what we do: amazing colleagues and friendly team vibe
  • We care about technology and quality: our tech initiatives are bottom-up
  • We care about you: remote work, employee health insurance, accident insurance, referral bonus
  • We take your career seriously: 40% of our employees changed roles in 2020
  • We invest in you: internal training programmes and free Udemy license for training online
  • We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to California, would you like to join?
  • We share our success: available Profit Sharing Plan for employees (based on eligibility)
  • We have fun: office happy hours, board game nights and company outings
  • Taxi for employees starting or ending shifts within night hours 

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