Manager, Workforce Management
General Management
Valid until
Position salary
2728- 5222 Eur gross monthly
Languages required
EN (C1)
Leadership 2 yrs. (required)
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Employees in Lithuania
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Established in Lithuania

Manager, Workforce Management – Vilnius, Lithuania

Are you a tech-savvy and initiative Workforce Management (WFM) expert? Would you like to utilize your skills to help a leading global FinTech company to optimize its’ Workforce Management function? Join Western Union as a Manager, Workforce Management.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

In this role, you will be responsible for leading and directing a site-level Workforce Planning team that includes daily scheduling staff across Global Operations and Partner Services. You will be expected to ensure consistent processes across Global Operation, and liaison with technology support teams. This will include close collaboration with the WFM software vendor, maintenance and evolution of processes for monitoring service delivery, engaging contingency and disaster recovery plans, running technical outage bridges, and other activities needed to deliver customer service level.

For such a pivotal role, we need you to have proven Workforce Management experience together with a strong understanding of WFM software (NICE, Genesys, eWFM, or other). You have people management experience bringing strong interpersonal and communication skills to the table. We expect you to have a technical mindset while experience with Python or Robotic Process Automation (RPA) will make you stand out. You demonstrate excellent problem-solving skills, a results-driven mindset, and working in a fast-paced, multicultural environment drives you. Fluency in English is a must. Previous experience of lean and agile working methodologies is also desirable.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

Annual base salary gross: 32,745 – 62,673 EUR

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

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