IT Service Desk Specialist
Seniority
Specialist
Location
Vilnius
Valid until
2019-12-30
Company average salary
2279.19 Eur gross monthly
Languages required
LT
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Employees in Lithuania
10000
Job offers
10
Established in Lithuania
1991

Leading railways group in the Baltic states, Lithuanian Railways, is growing its IT Support team and is looking for a new team member to join our organisation in the period of significant changes.

As IT Service Desk Specialist, you will be in charge of resolving technical and procedural issues within LG group.

Your responsibilities will include, but won’t be limited to

  • Handling incoming enquires from a variety of sources, including calls, emails, self-service system and instant messages
  • Providing technical and procedural assistance to resolve a wide variety of IT related issues
  • Logging calls, troubleshooting, assigning incidents to appropriate teams, when necessary
  • Maintaining and effectively utilizing knowledge base and other resources to resolve issues
  • Ensuring incident life-cycle: all helpdesk tickets are responded, resolved and closed. If not resolved, then escalated
  • Throughout daily situations identifying key technical and non-technical issues and coming to the root of the problem

Requirements

  • Post-secondary education in IT field. Could be in the final year of your studies
  • Must be detail-oriented
  • Must have excellent communication, interpersonal and customer service skills
  • Knowledge of Windows, Android and iOS platforms
  • Ability to adapt quickly, demonstrate flexibility and thrive in stressful situations
  • Ability to work in shifts, including evenings, weekends, and public holidays
  • Fluent in Lithuanian is a must
  • Experience in Service Desk/Call Centre would be an advantage
  • ITIL knowledge or certification would be an advantage

We offer

  • Join inspiring and competent team at one of the biggest companies in Lithuania
  • Dynamic work environment in the period of changes allowing to demonstrate full potential
  • An opportunity to travel with company’s trains free of charge in the territory of Lithuania
  • Additional health insurance
  • Gross salary starting at 1150 EUR/month (salary offer depends on candidate‘s professional experience, knowledge and competencies)

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