Finnish Speaking Help Desk Technician
Seniority
Junior specialist
Location
Vilnius
Valid until
2020-05-01
Company average salary
2890.03 Eur gross monthly
Languages required
EN, FIN
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Employees in Lithuania
453
Job offers
2
Established in Lithuania
2008

Finnish Speaking Help Desk Technician

Job Description:

Provides level 1 technical support to users for computer related technical problems. Enters tickets into the incident tracking tool; ensures information is accurate, prioritized and assigned to correct technician group.

Essential Job Functions

  • Responds to customer inquiries over phone calls, chats, emails to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. 

Requirements

  • C1 level of Finnish language
  • B2 level of English language
  • Great communications skills
  • Interpersonal skills to interact with customers
  • Ability to work in a team environment
  • Organization skills to balance and prioritize work
  • Analytical and problem-solving skills

It would be great if you have

  • Experience working with company products and operating systems
  • 1 or more years of technical or customer support experience
  • Experience with solving computer-related problems

Benefits we offer to our employees

  • Additional health insurance
  • Taxi home for late shift workers (10pm)
  • Parking spot in the garage (limited number per team)
  • Team building events
  • Soft or technical skills training
  • Various “after-work” sport activities (basketball team, football team, running team, etc.)
  • Free coffee, tea
  • Fruits and sweets on Wednesdays

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